Questions, answered

Immediately. As soon as your payment clears you land on a confirmation page with your download links, and we email the same page to you.

Search your inbox for “Whoshue”. If it's really gone, contact us with the email address you used and we'll reissue it.

One year from purchase, with a generous download limit so you can grab your files on every device you own.

You need a PDF reader — most browsers and phones have one built in. If the file seems damaged, get in touch and we'll send it directly.

Standard printer paper is fine for pencils. For markers, 100gsm or cardstock stops bleed-through and feels lovely.

Both. Every page is designed with safe margins so it prints correctly on either size — just choose “fit to page”.

Yes, that's the intent. The books are line art, so a mono laser printer is perfect.

Checkout is handled by Stripe. Cards and the wallets your device supports all work, and we never see or store your card details.

Digital files can't be returned, but if a file is faulty or wasn't what was described we'll refund you in full. Just contact us.

Our physical editions are still in production. Rather than take money for something we can't ship, we've marked them Sold Out until stock arrives.

Yes — one teacher, one classroom, print as many copies as your students need.

Not as products or reproductions. The artwork stays ours, but colour away for yourself, your family and your students.

For a whole school, library or organisation, contact us and we'll write something that fits.